Frequently asked questions

The need to make a professional negligence claim often follows a difficult and stressful situation. You may well feel you have been treated unjustly, and understandably want to fight back. At the same time you may be concerned about being drawn into a long protracted process which will bring you even more stress or worried about wasting your time and money if unsuccessful. As the Professional Negligence specialists, @claimsagainst hear such concerns on a daily basis. Thankfully, after a friendly chat we are usually able to dispel these worries and leave you feeling confident about how best to progress your claim.

As your case is unique, we welcome your call. In the meantime we have compiled a few FAQ’s below which cover the most common questions we are asked:

Q. “Are there any claims you cannot take on?”

A. Unfortunately we do not deal with:

• Mis-selling of Payment Protection Insurance (PPI)

• Claims over 6 years old

• Immigration related claims


Q. “Will I have to pay any legal costs?”

A. We accept most cases on a ‘No Win No Fee’ basis which means that you can pursue your claim with peace of mind. No Win No Fee means you do not have to pay us as your lawyers unless you win.

The other party will incur legal costs defending your claim if they use lawyers. You may also need to pay court fees and expert fees to progress your claim. To protect you against having to potentially pay these costs, we are able to arrange specialist insurance cover.

Many homeowners have Legal Expense Insurance (LEI) already in place through their household insurance providers. We may be able to act on your behalf through this cover, and are happy to speak with your legal expense insurer on your behalf to arrange this.

If we are unable to offer you a No Win No Fee agreement and Legal Expense Insurance is not available then we can still take on your case on a privately funded, pay as you go basis. We will agree our charges with you at the beginning of each stage of your claim and we have flexible payment options, such as instalment and credit card payments. If your claim succeeds, then you are entitled to recover your reasonable legal costs from the other party.

For further information, see our Funding Choices page.

Q. “Will I have to go to court?”

A. Only a small percentage of disputes ever reach a final hearing at court – most are settled at an earlier stage.

@claimsagainst are committed to pursing your claim by whatever legal avenues are appropriate to achieve success for you. Our specialist professional solicitors are experts in litigation and also in Alternative Dispute Resolution (ADR) methods such as mediation, which can often avoid the need for long-winded court proceedings and a final hearing. We can even arrange settlement / mediation meetings online or by telephone, minimising any inconvenience to you.


Q. “How long will my claim take?”

A. So that your claim is processed thoroughly and fairly, there are certain court procedures which have to be followed including a ‘Pre Action Protocol’ which ensures all parties’ positions and documents are known at an early stage.

This stage can take between 3 to 6 months, depending on your circumstances. However, in our experience many cases are settled fairly shortly after the Protocol period has been concluded.

If court proceedings are commenced then we will give you an estimate of the length of time it is likely to take to complete your case.

Often we can offer Alternative Dispute Resolution options such as mediation, which can reduce the time taken to conclude your case.


5. “How do I start my claim?”

Telephone 0800 374 514 to speak to one of our friendly specialist solicitors

Or complete our Online enquiry form here and we’ll get back to you within the next 48 hours.